Our institution is rated 5-Stars by Bauer - Awarded June 2013

 

 


1. What is the FDIC insurance amount?
2. What kind of Accounts does CSB have?
3. How do I sign up for OnLine Banking?
4. How can I find the current Interest Rate for CD’s?
5. What is APY?
6. How do I get a copy of a check or deposit ticket?
7. When will I get an ATM or Visa Check Card? And how much will it cost?
8. What do you mean by surcharge-free?
9. How is a Debit card different from an ATM card? And how do I know what I have?
10. I just received my new VISA Check Card in the mail, why is my card number different than my husband’s?
11. How do I change my PIN?
12. Do you offer business debit cards
13. What is APR?
14. How do I sign up for Mobile Banking?
15. Will I use the same username and password as my regular onine banking?
16. Can I reset my password using my mobile app?
17. What is a web browser?
18. Can I pay bills using my mobile app?


 

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1. What is the FDIC insurance amount?
FDIC insurance covers all deposit accounts, including checking and savings accounts, money market deposit accounts and certificates of deposit. The standard insurance amount is $250,000 per depositor, per insured bank, for each account ownership category. 

Please click on the link below to determine your FDIC coverage amounts.
https://www.fdic.gov/edie/index.html

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2. What kind of Accounts does CSB have?
We offer a variety of accounts, including checking, savings, money market and certificates of deposit. Our checking account customers may select from regular, hometown or diamond club accounts. We have special accounts for senior citizens and students. Our new accounts representative will assist you to match your financial goals with the Community State Bank account that will work best for you.

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3. How do I sign up for OnLine Banking?
Customers must fill out and sign an application. This can be obtained by visiting one of our branches, calling 573-324-2233 or emailing info@c-s-b.com. You may also select the “Online Banking Application” option from our home page, www.c-s-b.com, to print an application that you may deliver, mail, or fax to one of our offices.

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4. How can I find the current Interest Rate for CD’s?
They are available in the Online Banking site or you may call us at 573-324-2233 or call our 24 Hour Phone Banking at 573-324-2596 or 1-877-324-2596.

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5. What is APY?
APY is Annual Percentage Yield. APY was developed to help consumers compare deposit accounts. Different terms have different APY’s. The different way interest is compounded affects the effective yield on the deposit. Therefore, APY helps to compare how much the account will effectively yield.

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6. How do I get a copy of a check or deposit ticket?
If you are an Online Banking customer an image of the check or deposit slip is available through the ‘Transactions’ option in NetTeller. Click the check number or ‘View Image’ option next to the date. Or you can call either branch at 573-324-2233 or 636-528-6088.

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7. When will I get an ATM or Visa Check Card? And how much will it cost?
a. Card applications may be obtained at both banking facilities. Both cards will be mailed to you. They should arrive at the same address your statements are mailed to in 5-7 days. The PIN will be mailed separately. Be advised the PIN mailer will look like junk mail, please do not discard it. You must have your pre-assigned PIN in order to change your PIN.

b. There is no charge to obtain an ATM or Visa Check Card, but you may be charged a fee if your ATM card is lost.
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8. What do you mean by surcharge-free?
Typically banks impose surcharges to use their ATM(s); if you use a TransFund or Money Pass ATM you will not receive a surcharge fee. CSB will still charge $.50 per balance inquiry & $1.00 per withdrawal at machines not owned by CSB.

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9. How is a Debit card different from an ATM card? And how do I know what I have?
a. An ATM card can only be used at ATM machines for cash withdrawals. Using a Debit Card takes the place of a traditional paper check allowing you to pay directly out of your account to a place of business such as restaurants, retail stores, or gas stations. Debit cards can also be used at ATM machines for cash withdrawals.

b. ATM cards are gray in color. They have your name & an expiration date imprinted on the front. Debit cards are burgundy colored. They have your name, expiration date & VISA symbol imprinted on the front.

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10. I just received my new VISA Check Card in the mail, why is my card number different than my husband’s?
With our new VISA Check Cards, each cardholder will have a different card number & different PIN number. This will allow better service in the event of lost/stolen cards. Both cards will no longer be hot carded, only the card affected will be hot carded/deleted. All maintenance will be performed separately.

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11. How do I change my PIN?
Wait until you receive your PIN thru the mail & call the toll-free number provided.

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12. Do you offer business debit cards?
Yes. A business check card gives businesses the capability to authorize certain employees to access a check card in the businesses’ name. No ATM withdrawals are allowed with business check cards.

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13. What is APR?
APR is Annual Percentage Rate. APR was developed to help consumers compare loan programs offered by different Lending Institutions. APR includes the interest rate plus other charges such as Private Mortgage Insurance payments, prepaid interest, origination fees and discount points to reflect the actual finance charges associated with a mortgage loan.

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14. How do I sign up for Mobile Banking
If you are already a registered online banking user you have the ability to take advantage of our Mobile Banking service. You can download our FREE app from your Apps Market from any Android or Apple device. All you have to do is search csb godough. Download and install the app to your device, and you’re all set!

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15. Will I use the same username and password as my regular online banking?
Yes. The same username and password that you are currently using is also used to access your mobile banking.

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16. Can I reset my password using my mobile app?
No. Passwords must be reset by using a web browser.

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17. What is a web browser?
A web browser is a program that you use to access the internet from a desktop, laptop, or even your mobile device. Your most common web browsers are Internet Explorer, Safari, Mozilla Firefox, and Google Chrome.

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18. Can I pay bills using my mobile app?
Yes. You can pay bills to existing payees. If you want to add payees to your bill pay list you need to add those by using a web browser.

   

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